Shipping


 

 

CHRISTMAS SPECIALS:

CHRISTMAS EXTENDED RETURN PERIODorders placed as from 15th November 2017 can be returned for an exchange or a refund until Wednesday 10th January 2018 unless our normal standard returns policy of 28 days prevails. This excludes sale items.

SHIPPING DEADLINE - orders must be received by 1pm UK time by the date given below to ensure arrival for Christmas

Deadline Final Destination
Saturday 2 December Africa, Middle East
Wednesday 6 December Asia, Cyprus, Far East, Japan, Eastern Europe (ex. Poland, Czech Republic and Slovakia)
Thursday 7 December Caribbean, Central & South America
Saturday 9 December Greece, Australia, New Zealand, Turkey
Wednesday 13 December Czech Republic, Germany, Italy, Poland
Thursday 14 December Canada, Finland, Sweden, USA
Friday 15 December Austria, Denmark, Iceland, Netherlands, Norway, Portugal, Slovakia, Spain, Switzerland
Saturday 16 December Belgium, France, Ireland, Luxembourg
Wednesday 20 December United Kingdom - 2nd Class and Royal Mail Signed For®
Thursday 21 December United Kingdom - 1st Class and Royal Mail Signed For® & Royal Mail Next Day Special Delivery Guaranteed®

 

Shipping with ROYAL MAIL Delivery Charges Shipping Time from Day of Dispatch
United Kingdom

STANDARD -  From £2 to £4.95

The majority of our parcels are shipped Signed For recorded service. However, some décor items may be dispatched by 2nd class or ParcelForce depending on the type and weight of the item concerned.

1st class: 1-2 working day

2nd class: 3-5 working days

EXPRESS - From £8 to £12.95 - Royal Mail Next Day delivery

Orders must be placed by 1pm latest to be dispatched on the same working day.

Guaranteed Next day by 1pm Monday to Saturday
Europe

- from £9.20 according to weight - International Tracked and/or Signed For

 3-5 working days
Rest of the World
USA, Canada, Australia, NZ, etc

 - from £9.20 according to weight - International Tracked and/or Signed For

 5-7 working days, up to 10 working days for Australia in some cases

DISPATCH TIME:

We aim to dispatch on the same working day if orders are received by 1pm UK time Monday to Friday.

 All our items are sent with Royal Mail "Signed For" service within the UK. Should you not be available at the time of delivery, your postman will leave you a card with instructions to follow as to where to pick up your parcel or how to request a re-delivery. If you want your parcel to be delivered to a neighbour, please state it at the time of ordering in the comments box.

On the date of dispatch, you will receive an email confirmation.

All shipments are subject to availability and credit card verification & security checks.

 

RETURNS

CHRISTMAS EXTENDED RETURN PERIOD - orders placed as from 15th November 2017 can be returned for an exchange or a refund until Wednesday 10th January 2018 unless our normal standard returns policy of 28 days prevails. This excludes sale items.

You can return your purchase within the following timescale from receipt of the goods:

  • fully priced items: 28 days
  • reduced and sale items: 14 days

Please read our full return policy.

 


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