Shipping
CHRISTMAS SHIPPING DEADLINE - orders must be received by 11am UK time by the date given below to ensure arrival for Christmas
| Deadline | Final Destination |
| 7 December | Australia, Brazil, Bulgaria, Cyprus, Finland, Greece, Israel, Italy, Malta, Mexico, Norway, Portugal, Romania and Sweden |
| 9 December | Czech Republic, Malaysia, New Zealand, Poland, Saudi Arabia, Spain, Turkey and United Arab Emirates (UAE) |
| 11 December | Austria, Denmark, India, Lithuania, Philippines, Qatar, Slovakia and Slovenia |
| 13 December | Belgium, Canada, China (People’s Republic), Croatia, Estonia, Hungary, Iceland, Latvia, Luxembourg, South Korea, Thailand and United States of America |
| 16 December | France, Germany, Hong Kong, Ireland, Japan, Netherlands, Pakistan, Russia, Singapore, Switzerland and Taiwan |
| 20 December | United Kingdom - Tracked 48 and Tracked 24 |
| 23 December | United Kingdom - Royal Mail Next Day Special Delivery Guaranteed® |
 | Delivery Charges | Shipping Time from Day of Dispatch |
| United Kingdom | STANDARD- From £3.60 to £6 - Royal Mail Tracked Signed For Charges vary depending on weight and parcel size. | Tracked 24: 1-2 working days aim (not a guaranteed arrival day service) Tracked 48: 3-5 working days aim (not a guaranteed arrival day service) |
EXPRESS - From £13 to £23.00 - Royal Mail Next Day delivery Beware, we normally dispatch Mondays, Wednesdays & Fridays with a 11am cut off time. So orders placed between those days are posted on the next working dispatch day. For example, an order received at 10am on a Tuesday will be posted on Wednesday meaning arrival Thursday by 1pm. If our post has not yet been collected, we may be able to help so feel free to phone on 1256 351 283. At Christmas time, we will dispatch again on a daily basis. No posting on Saturday/Sunday and bank holidays | Guaranteed Next Day by 1pm Monday to Saturday | |
| Europe | - from £9.20 according to weight - International Tracked and/or Signed For The UK-EU trade deal may result into customs charges on arrival to be paid by the customer/recipient. | 3-5 working days, customs clearance may occasionally cause delays beyond our control. |
| Rest of the World USA, Canada, Australia, NZ, etc | - from £9.20 according to weight - International Tracked and/or Signed For | 5-7 working days, up to 10 working days for Australia in some cases. Customs clearance may occasionally cause delays beyond our control. |
DISPATCH TIME: We aim to dispatch on the same working day if orders are received by 11am UK time on Monday, Wednesday and Friday. At Christmas time, we dispatch on a daily basis. | ||
All our items are sent with Royal Mail "Tracked Signed For" service within the UK. Royal Mail will text/email you with your tracking and updates. Should you not be available at the time of delivery, you will be allowed to change your delivery preferences on Royal Mail's website with your tracking. If you want your parcel to be delivered to a neighbour, please state it at the time of ordering in the comments box.
On the date of dispatch, you will receive an email confirmation.
All shipments are subject to availability and credit card verification & security checks.
For destinations outside the UK, please note that customers/recipients are responsible for duties and customs charges on arrival if applicable. In the event, the recipient refuses to pay the import charges and the parcel is returned to us, shipping cost will not be refunded.
RETURNS
You can return your purchase within the following timescale from receipt of the goods:
- fully priced items: 28 days
- reduced and sale items, and exchanges: 14 days
Please read our full return policy.
