Privacy Policy


 

 

We, The Nautical Company (UK) Ltd, are committed to protect the privacy of anyone using our website and the confidentiality of any information that you provide us with. The purpose of this policy is to set out how we use any personal information that we may obtain from you. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy policy.

The Nautical Company may change this policy from time to time by updating this page. This policy is effective from May 2018.

Feel free to click on any of the main sections below to access any specific areas of interest.

1. WHO WE ARE AND IMPORTANT INFORMATION

2. THE PERSONAL DATA WE COLLECT ABOUT YOU

3. HOW WE COLLECT YOUR PERSONAL DATA

4. HOW WE USE YOUR PERSONAL DATA

5. WHO WE SHARE YOUR PERSONAL DATA WITH

6. DATA SECURITY

7. DATA RETENTION

8. YOUR LEGAL RIGHTS

9. CHANGES TO THIS POLICY AND YOUR DUTY TO INFORM US OF CHANGES

10. CONTACTS, QUERIES, REQUESTS OR CONCERNS

 

1. WHO WE ARE AND IMPORTANT INFORMATION 

What is the purpose of this privacy policy?

This privacy policy aims to give you information on how we collect and process your personal data through your use of this website, including any data you may provide through this website when, for instance, you sign up to our mailing list, make an online and/or phone purchase (initiated and/or completed), contact us via our online form, register to our website or take part in a competition.

This policy applies to users and customers using our website and our phone line 01256 352 283 to make enquiries and/or placing orders. If you have any objections with this statement, please do not use our website nor use our phone line.

This website is not intended for children and we do not knowingly collect data relating to children.

You must read this privacy policy together with any other privacy policy we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy policy supplements the other notices and is not intended to override them.

Data controller

The Nautical Company (UK) Ltd is the controller and responsible for your personal data (collectively referred to as The Nautical Company, "we", "us" or "our" in this privacy policy). We are a UK registered company under number 09128352 with the following registered address: 5 Theale Lakes Business Park, Moulden Way, Sulhamstead, Reading, England, RG7 4GB.

The Nautical Company (UK) Ltd is the controller and responsible for this website.

Third-party links outside of our control

This website may include links to third-party websites, plug-ins and applications. For instance, we include links to social media platforms like Instagram, Facebook, etc. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.

When you leave our website, we encourage you to read the privacy policy of every website you visit.

 

2. THE PERSONAL DATA WE COLLECT ABOUT YOU

Personal data, or personal information, means any information about an individual from which that person can be identified. You can find out more about personal data from the Information Commissioners Office.

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows

  • Personal and payment details data:
    • Your full name including that of your recipient if different from yours
    • Your billing and delivery addresses and that of your recipient’s if different from yours, email address, telephone and mobile numbers
    • Your payment details: for online orders, we never have access to your card numbers as we use Worldpay as our card processor or Paypal on very rare occasions. For postal and phone orders, we never store nor retain any card or bank details once used to process your order.
  • Profile and technical data:
    • Your order details and history
    • Your browsing history on our website, IP address, username and encrypted password(s) if you register an account
    • Your preferences and feedback (reviews)
  • Marketing and communications data:
    • Your preferences in receiving marketing information from us
    • We may also collect data of any communications you initiated with us via phone, email or via our website. For example, you requested a “back in stock” alert, sizing guidance or an exchange request, etc. This list is not exhaustive.
  • Aggregated data:
    We use Google Analytics, part of Google LLC, to generate statistical and/or demographical data from every visit to our website for any purpose. The collected aggregated data may be derived from your personal data, but does not reveal your identity, it is anonymised. We may, for instance, aggregate your usage data to calculate the percentage of anonymous users accessing a specific website page or feature.

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

If you decide not to provide personal data

Where we need to collect your personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods). In other words, without your personal data, we cannot process nor check your order. We will therefore have to cancel your order and you will be notified if a valid email address has been provided.

If you do not agree with us to use personal data, please do not use our website.

 

3. HOW WE COLLECT YOUR PERSONAL DATA

We use different methods to collect data from and about you, such as:

  • Information provided by you
    • When you make a purchase on our website, over the phone or by post
    • When you create an account on our website
    • When you subscribe to our mailing list to receive marketing information like our newsletter
    • When you contact us via our website, phone or email to request further information or assistance like stock availability, sizing guidance, etc
    • When you enter a competition or special offers provided by us
  • Information about you provided via third parties
    • When you contact us via third party platforms like social medias (Facebook, Twitter, Instagram, etc)
    • When we receive anti-fraud security checks for online and phone payments by our card processor Worldpay and Paypal
    • When we receive technical data from Google Analytics about our website’s visitors
    • We may collect data about you if you take part in a competition run with other partners.
  • Information collected when you use our website
    As you interact with our website, we may automatically collect technical data about your equipment, browsing actions and patterns. We collect this personal data by using cookies and other similar technologies. Please see our cookies policy for further details.

 

4. HOW WE USE YOUR PERSONAL DATA

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • Performance of Contract: this means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract. In other words, we need your personal data to process your order, check and validate your payment so that we can decide to accept, or not, your order and get it dispatched.
  • Legitimate Interest: this means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). This may also include contacting you when an order has been initiated but left incomplete or payment failed.
  • Comply with a legal or regulatory obligation: this means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.

PURPOSES FOR WHICH WE WILL USE YOUR PERSONAL DATA

We have set out below, in a table format, a description of all the ways we plan to use your personal data, with the legal bases we rely on to do so. Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data.

Purpose/Activity

Type of data

Lawful basis for processing including basis of legitimate interest

To register you as a new customer

(a) Identity

(b) Contact

Performance of a contract with you

To process and deliver your order including:

(a) Manage payments, fees and charges

(b) Collect and recover money owed to us

(a) Identity

(b) Contact

(c) Financial

(d) Transaction

(a) Performance of a contract with you

(b) Necessary for our legitimate interests (to recover debts due to us)

To manage our relationship with you which will include:

(a) Notifying you about changes to our terms or privacy policy

(b) Asking you to leave a review or take a survey

(a) Identity

(b) Contact

(c) Profile

(d) Marketing &

Communications

(a) Performance of a contract with you

(b) Necessary to comply with a legal obligation

(c) Necessary for our legitimate interests(to keep our records updated and to study how customers use our products/services)

To administer and protect our business and this website including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)

(a) Identity

(b) Contact

(c) Technical

(a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)

(b) Necessary to comply with a legal obligation

To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you

(a) Identity

(b) Contact

(c) Profile

(d) Usage

(e) Marketing and Communications

(f) Technical

Necessary for our legitimate interests(to study how customers use our products, to develop them, to grow our business and to inform our marketing strategy)

To use data analytics to improve our website, products/services, marketing, customer relationships and experiences

(a) Technical

(b) Usage

Necessary for our legitimate interests(to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)

To make suggestions and recommendations to you about goods or services that may be of interest to you

(a) Identity

(b) Contact

(c) Technical

(d) Usage

(e) Profile

Necessary for our legitimate interests (to develop our products/services and grow our business)

 

Marketing & promotional offers from us

When you visit our website, register an account on our website, place an online order, you will be given the option to subscribe to our mailing list. If you choose to subscribe,ie to tick the box, rest assured that you will always be able to opt out at any time.

If you place an order over the phone, we will always seek your consent before adding your email address to our mailing list from which you can opt out at any time.

We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you.

You will receive marketing communications from us if you have subscribed to our mailing list or if you provided your details while entering a competition or registered for a promotion, in each case, you have not opted out of receiving that marketing.

Opting out

You can opt out of our mailing list at any time either by logging into your account and change your newsletter subscription, by clicking on the unsubscribe link of our newsletter, or by contacting us.

Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of initiating and/or completing a purchase of goods or service from us.

We never sell your personal data to any third parties.

Cookies

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please read our cookies policy.

Change of purpose

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so. Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

 

5. WHO WE SHARE YOUR PERSONAL DATA WITH

We may have to share your personal data with the parties set out below for the purposes set out in the table in paragraph 4 above.

  • Providers all based in the UK for providing card processing services, IT support and hosting/system administration services.
  • Professional advisers based in the UK providing accounting services.
  • HM Revenue & Customs, regulators and other authorities based in the UK, if legally required.
  • Web statistical providers on an anonymous basis.
  • Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy policy.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

 

6. DATA SECURITY

We endeavour to take all reasonable steps to protect your personal information. Our website is PCI compliant and HTTPS (hyper transfer protocal secure) which you can see from the green padlock in your browser. This means that all communications, ie data, between your browser and our website are safe and encrypted. Further details are provided in our secure online statement including our SSL approval certificate. However, we cannot guarantee the security of any data that you disclose online and we will not be responsible for any breach of security unless this is due to our negligence or wilful default.

 

7. DATA RETENTION

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

In some circumstances you can ask us to delete your data, see your legal rights section below for further information.

In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

 

8. YOUR LEGAL RIGHTS

Unless subject to an exemption under the data protection laws, you have the following rights with respect to your personal data:

  • The right to request a copy of the personal data which we hold about you;
  • The right to request that we correct any personal data if it is found to be inaccurate or out of date;
  • The right to request your personal data is erased where it is no longer necessary to retain such data;
  • The right to withdraw your consent to the processing at any time, where consent was the lawful basis for processing your data;
  • The right to request that we provide you with your personal data and where possible, to transmit that data directly to another data controller, (known as the right to data portability), where applicable i.e. where our processing is based on consent or is necessary for the performance of our contract with you or where we process your data by automated means);
  • The right, where there is a dispute in relation to the accuracy or processing of your personal data, to request a restriction is placed on further processing;
  • The right to object to our processing of personal data, where applicable i.e. where processing is based on our legitimate interests (or in performance of a task in the public interest/exercise of official authority); direct marketing or processing for the purposes of scientific/historical research and statistics).

Please note that for certain legal, tax and accounting reasons, you may not be entitled to exercise all the above rights.

If you wish to exercise any of the rights set out above, please contact us.

What we may need from you

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Time limit to respond

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

 

9. CHANGES TO THIS STATEMENT AND YOUR DUTY TO INFORM US OF CHANGES

We will ensure this policy is kept update with the current legislation. We recommend you read through it every time you place an order, direct link provided in our checkout page.

Please keep us informed if your personal data changes during your relationship with us. It is important that the personal data we hold about you is accurate and current.

 

10. CONTACT US, QUERIES, REQUESTS OR CONCERNS

To exercise all relevant rights, queries or complaints in relation to this policy or any other data protection matter between you and us, please in the first instance contact us via our contact form.

If this does not resolve your complaint to your satisfaction, you have the right to lodge a complaint with the Information Commissioners Office on 03031231113, via email or at the Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, England, UK.


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