Customer service is one of our top priorities. We make sure we keep in touch with our customers during the whole order supply process to ensure everything is to their satisfaction. Herewith are a few of the messages kindly emailed back to us.
18th May 2013
Hi Sandrine, Received Tunic Thursday but was working away from home so this is my first chance to reply. Again thanks for everything, Camilla, Ireland
17th May 2013
I have received my top today and am delighted with it . Thanks for prompt delivery. Lorraine, Down
12th April 2013
I am just writing this to compliment the excellent service I received. I ordered a Child's Breton Tee from you on March 30, 2013 and it was delivered less than a week later. The ease of ordering was refreshing as typically making orders from overseas can be difficult. The efficiency and the speed of the delivery was excellent. I look forward to making and receiving future purchases. Regards, Erica, USA
4th April 2013
Thanks order received yesterday...delighted with the sweater, Mike, Surrey
19th March 2013 via Twitter
13th March 2013
Keeping size T4 - size 16, love it ! Thanks x, Allison, Merseyside
27th February 2013
Dear Sandrine, I would like to thank you so very much for all of your effort and kindness in supplying a replacement for my beloved Le Minor top. The new one arrived this morning and, although not exactly like the original, I'm absolutely delighted with it and the fit is perfect. I will enjoy wearing it this summer (if we have one) and I will think of you! With my sincere thanks and very best wishes, Liz, Hertfordshire
22nd February 2013
Just a quick note to express my thanks for your immediate response (delivery 22hrs from order) and the perfect Breton T shirt. My shanty group did look good ... I love mine and will order another soon. Sincerely, Colin, Scotland.
This feedback was received on a postcard that we featured on our facebook page, take a look.
15th February 2013
Dear Sandrine, Thank you for the password. I have just changed it. Thank you, too, for the rapid delivery of my Breton jumper. It arrived this morning and I am delighted with it. With best wishes, Yours sincerely, Peter, County Durham
19th December 2012
Dear Sandrine, Thank you so much for your detailed and personal explanation of the delivery situation. I understand that these types, if situations occur, and this was certainly beyond your control. I appreciate the accommodation you have made on the charges. I only wish the other organizations I deal with provided such a wonderful level of customer service. Wishing you and the rest of the staff a Merry Christmas and Happy New Year as well. Kathleen, USA
15th November 2012
Hi Sandrine, I am pleased to report my "exchange" Nordic sweater turned up very promptly this morning. I am very pleased with the quality , fit and speed of delivery and will recommend your Company to my friends. Many thanks and have a good Christmas and a prosperous New Year, Paul, Sussex
30th October 2012
Dear Sandrine, My order arrived safely and as always. I am most delighted with the contents, including your kind gift thank you so much. I look forward placing further orders in the future, Kind regards, Valerie
19th October 2012
Dear Sandrine, The sweatshirts arrived this morning - thank you very much for such prompt service. With kind regards, Gillian, Kent
19th October 2012
Thank you for your excellent customer service and the prompt delivery of the Peacoat I ordered. It is a beautiful garment but unfortunately does not suit me. I am posting it back to you today and have requested a refund. Thank you again for your help. Kind regards, Wendy, Yorkshire
17th October 2012
Many thanks for your help. Excellent service and I love the jacket ! Jennifer, Sufolk
10th October 2012
Just a little note to say thank you so much for my Le minor shirt.It is perfect and the one I wanted. I'll be ordering again soon. My Best, Marta, USA
7th October 2012
got it absolutely love it - thank you, Karen, East Sussex
3rd October 2012
I would like to take this opportunity to say that I find your customer service second to none and will certainly be recommending your company to others. If other companies had as good a service as yours the world would be a much more pleasant place! Many thanks, Michelle, Cornwall
18th September 2012
Apologies for not contacting you earlier but my daughter has been away on holiday. She is back now and we are happy to say that the Breton top is a good fit and she is very pleased with it. Thank you for your help in this matter. Best regards, Vera, Buckinghamshire
4th September 2012
Thank you for your excellent communication. I will have a look at your web-site again for other Breton tops. Best wishes, Kimberly, Kent
18th August 2012
Bonjour, juste un petit mot pour vous dire que j'ai bien reçu, il y a déjà quelques jours, le dufflecoat et il est vraiment parfait. Je suis ravie! C'est un très beau vêtement et la taille est aussi parfaite. Merci encore pour votre gentillesse; Bonnes vacances et à très bientôt. Sylvie, France
27th July 2012 via Twitter
25th June 2012
Dear Sandrine, I received the dress on Saturday and it is great. Thank you so much! Katya, USA
18th June 2012
Thanks Sandrine! We received our order yesterday. Very pleased with it - especially the 6-12 month old baby's Breton sailor's cap. I wish you had one in my size! Regards, Peter, Yorkshire
2nd May 2012
Hello, Just to say that my Parcel arrived today, and I just love it! It fits perfectly, thank you so much for your wonderful service, and I will be shopping with you again, Kind regards, Jo, Nottinghamshire
20th April 2012
Just to say thank you for my lovely navy blue ladies pea coat/reefer jacket which arrived quickly and was well packaged. It fits perfectly and I love it! Charlotte, Avon
5th April 2012
Dear Nautical Company, just writing to let you know that my top arrived here this morning, barely a week after I ordered it! It is exactly what I wanted. I am most appreciative of your swift service. Thank you. Gillian, Australia
28th March 2012
thank you for order of reference xxxxx which arrived today. Carl, Japan
28th March 2012
Thank you for the Breton top, lovely fit and quality so much so that I just ordered another. Thank you also for your overall service, I shall recommend you to all my friends who love the nautical style.
22nd February 2012
Dear Sandrine, Thank you for refunding the item to my card, your co-operation is appreciated. I hope there will be opportunity to buy from you in the future since we have received considerate customer care. Best wishes. Marie, Suffolk
17th February 2012
Thanks so much, and for your good communications. Louise, Sussex
10th February 2012
Dear Sandrine, received my oatmeal today - love it! And it fits! Please let me know when the denim comes in, I'll have one as well. Thanks for the great service. Keith, Lancashire
26th January 2012
Just to let you know that the items I ordered arrived yesterday, and are absolutely perfect. The fit of both coat and woollen jacket is spot on. Even my husband has uttered rare words of appreciation and I, of course, am ecstatic. Thank you so very much for excellent service and quality clothes. Susan, Devon
25th January 2012
Dear Sandrine, Just a short note to let you know that the goods arrived today all intact and without GST being applied. Delighted with the two items. Many thanks for your help with facilitating this. Please keep me updated with any new season stock. Thanks, Val, New Zealand
17th January 2012
Dear Sandrine, the cotton jacket arrived today and I am delighted with it. Thanks.
11th January 2012
Hello the Nautical Company, I am pleased to confirm safe receipt of my recent order delivered yesterday morning in perfect condition. Many thanks. Regards, John, Middlesex
5th January 2012
Dear Sandrine, Thank you so much for my order recently received. I am very pleased with my recently purchased Breton shirt. Val, New Zealand
16th December 2011
Thank you so much for your quick service and I am very pleased with the coat. My Husband won't let me wear it until Christmas as it is a pressie. CAN'T WAIT. Thanks again, Jane, Norfolk
14th December 2011
I am extremely happy with the quality of the item that I ordered from you and I will be back in the future for more. Many thanks
12th December 2011
Hello Sandrine, Thank you for your email. I bought a Breton t-shirt for my daughter for Christmas - so I can't give proper feedback until she opens it on Christmas Day! However, so far I have been impressed that you kept me up to date with the delivery schedule, and also advised that the item wasn't going to be despatched because of a quality control issue. It is always good to be told what is happening rather than being left in suspension - and not know what is going on. When it arrived it was nicely packaged .... Hope this helps with your customer service feedback. Best wishes for a Happy Christmas. Melanie, Nottinghamshire
11th December 2011
The Breton sweater was exactly as described, well packaged and arrived very quickly. A good transaction.
2nd November 2011
Dear Sandrine, I write to thank you for sending my new large sweater, it is just perfect and I am looking forward to wearing it over the cold months of winter, I also hope I can recruit some new customers for you, once again many thanks for your prompt service. Kind regards
28th October 2011
Hi, received and very happy. Thank you.
19th October 2011
Hi there! I love my top - well made, very quickly delivered and in such pretty wrapping. I searched the net for Breton tops and your site came up (amongst others). It looked the best of those I saw so I went for it. I'd certainly shop with you again.
6th September 2011
Hi, just wanted to say that I received my breton top today - exceptionally speedy delivery - and I am utterly thrilled with it (and the lovely packaging) There so many breton tops out there of varying degrees of quality, but this one is truly exceptional. The colour, style (love the neckline), fit and material make it stand head and shoulders above the others. All bretons are not made equal! Now I just need to decide which of your other breton styles to buy next ...
31st August 2011
Thank you for your e-mail of the 23rd August and I am pleased to tell you that I am delighted with the goods received. The garment is finished to a very high standard and the styling is exceptional. M.A., Hampshire
28th August 2011
My order was completely satisfactory. I love the jacket, which arrived soon after I ordered it. With best wishes
29th July 2011
I would like to thank you for your kindness and assistance regarding my purchase of a Breton sweater. The T7 is perfect, the neckline is very comfortable and I am delighted with the sweater. Thank you again, the service you provide is excellent. Kind regards, Jane, Gloucestershire
28th July 2011
Thanks you for your follow up email. The order is excellent and your service is great. We will be shopping with you again and spread the good word around our friends.
10th July 2011
I was very pleased with my order which arrived promptly and was beautifully packed.
5th July 2011
Yes Sandrine it arrived. Really really pleased with the jacket exactly what I wanted. Many thanks
18th June 2011
Many thanks for the prompt and attentive service. The coat arrived in the post this morning: beautifully packaged and I love it.
8th June 2011
Just to say I was really pleased with the top, it's a lovely weight cotton and a good fit, also speed of despatch and delivery was excellent, if only all internet shopping could be so quick and easy! I shall use you again as I'm a fan of the classic stripy top and have struggled to find good quality ones.
8th June 2011
The article arrived promptly and very nicely packaged, so everything is in order on that front.The only improvement I can think of is that in this case the item was purchased for a relative overseas- which I will take with me at the end of July. As such the 7 day return period is of no use and I need to take the risk that the article will fit properly. Under this circumstance some sort of gift return or exchange policy would make using your site more compelling.
Our response to the customer: This is a very valid point which we are to address at the earliest opportunity.
5th June 2011
Just wanted to thank you for the lovely red/white striped breton top. And for your incredibly quick delivery. I ordered on Friday morning & my top arrived at 8.00 am on Saturday!! I'm really delighted & can't praise your service highly enough. Merci mille fois!
4th June 2011
Very pleased with my purchase which arrived quickly. Excellent quality and will be purchasing in future.Many thanks, Satisfied customer
1st June 2011
Hello Sandrine,I am more than happy to put my name to my feedback. I couldn't be happier with my recent purchase from The Nautical Company. The goods were received as quick as the post allows, when I needed to phone and ask for a larger size (due to my deluded sveltness, not the garments!!) the phone was answered without delay and the clothing replaced just as quickly and without any hint of a quibble. Not only that, but the price was good value for a top quality product. I would confidently recommend The Nautical Company to everyone!! Thank you.
31st May 2011
Dear Sandrine, Thank you for your e-mail. I received the replacement size ok and have already worn my Breton top on numerous occasions! The quality of the garment is very good and I can see it will wear well. All aspects of the service you provided have been excellent and I really couldn't suggest any improvements. Thank you very much. I will be keeping your details on file for future Breton top purchases! Kind regards
31st May 2011
Hi! Thanks for the email. It was the perfect breton top! I'd been looking for one around for quite a while and finally found THE one I want, with originality and authenticity.
10th May 2011
Thank you for your email. I received 2 orders over the past weeks. I found your delivery service efficient and the items arrived within days. I also loved the packaging of your items, they had the "feel" of a present to myself! As for the items, the breton shirt and crop jeans, they fitted beautifully and are of excellent quality. I love them because they are so french! I would have no hesitation telling my friends about you and recommending your site - in fact, I've been doing that already. Yours
4th April 2011
I could not have been more impressed with the most courteous and helpful attention I received when I placed the order. In addition, the order was delivered the very next day, and my wife was absolutely delighted with the garment. Total outstanding 1st class service, communication, and a top quality product. I will most certainly deal with 'The Nautical Company' again.
28th March 2011 via Twitter
28th March 2011
Yes thanks ! It arrived next day (unexpectedly quickly) and was a birthday present which was received with pleasure.
22nd March 2011
I was very pleased with my order - it arrived in super quick time and was of very good quality. Lovely packaging!
22nd March 2011
The Cordage jacket arrived this morning. It's great! Thank you so much for helping me out with the sizing & measurements. The next size up would have been too big & oversized.
21st March 2011
The top was perfect! Fits beautifully and fabulous quality. Quick and attentive service too.
9th March 2011
Thank you. I am very pleased with the Breton Shirt, which is of excellent quality. Your service has been excellent, and delivery very swift with the item well packed. Many thanks.
8th March 2011
The Breton top was just what I expected. It was very nicely packed so I could hand it straight over as a gift and it was despatched promptly so it arrived in plenty of time. What more could I ask for?
5th March 2011
The sweater`s just arrived and it`s absolutely perfect. Thank you so much for your help and excellent service. I`m going to go on-line now and see if you have anything small enough for my sister. Thank you very much indeed.
3rd March 2011
Thank you Nautical people - jumper arrived safely. Im very happy and very warm.
30th January 2011
Thank you so much, we are delighted with our purchase, our experience was excellent, fast at a time when the weather was so bad.
20th January 2011
I am very happy with the rapid delivery (< 1 day!) and the way the garment was packaged. The coat is exactly what I wanted although I have yet to work out how to keep the hood on when it is windy! Tips gratefully received.
Our response to the customer: Tighten the elastic on either side. This should stop it from flying backwards.
11th January 2011
Hi, I don't usually provide feedback because it is time consuming - but I thought that the level of service you provided was extremely high. Also, I have to say that the breton top was of very high quality, beautifully packaged and a great fit. The person for whom it was a gift was delighted. Many thanks
10th January 2011
I'm happy to confirm that my order arrived on time and was more than satisfactory. It was a Christmas present for my niece. It's always a bit nervous ordering unfamiliar items over the internet but I was delighted with the quality of the item (a Breton top) which if anything exceeded my online anticipation. More significantly, its ultimate recipient, who is a great deal more discerning than I am in these matters, was also extremely pleased! Best Wishes and thanks again.
4th January 2011
Many thanks for your help with the Breton Fisherman’s Jumpers. I have finally bought a Christmas present that will get used !
4th January 2011
Dear Sandrine, I have posted the trousers back to you today. The tunic was fine. The overall quality is good, and the service excellent. Expensive re returns though. Regards
Our response to the customer: we are aware that the cost of postal returns of some items may be expensive and we are currently looking at financial solutions as to offer free returns to all customers in the very near future.
16th November 2010
Thank you for your message.The dress arrived safely beautifully wrapped. I absolutely love it - great cut and gorgeous fabric but unfortunately it is too short for me - I need another 3 inches along the bottom for it to begin to look decent! So I regret that I will be returning the dress but I will be coming back to your site to check what's new and I'll recommend to others.On the meantime I wish you all the best and the dress will be back with you soon.