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Shipping & Returns
DISPATCH & SHIPPING TIME
Although our standard dispatch time is 1 to 2 working days, in reality we endeavour to post your orders as quickly as possible. All orders receive by 1pm are usually dispatched on the same day. Should this not be the case, the delivery time is stated when placing your order while choosing your item size.
All our items are sent with Royal Mail "Signed For" service. Should you not be available at the time of delivery, your postman will leave you a card with instructions to follow as to where to pick up your parcel.
On the date of dispatch, you will receive an email confirming all the details of your delivery. Your credit or debit card is only charged once your order has been completed and posted.
Estimated Shipping times from the day of dispatch:
All shipments are subject to availability and credit card verification & security checks.
Although we aim to provide you with quality pictures and accurate clothing description and sizing to make your shopping experience as easy as possible, we perfectly understand that you may wish to return or exchange your purchase.
Should you wish to do so, you have 28 days from receipt of the goods. Reduced items & sale items must however be returned within 7 days of reception date. Items reduced with a voucher code are counted as normal items and benefit from a 28 days returns as long as the original price was not already reduced or on sale. If the item was already reduced before you used a voucher code, the 7 days return policy prevails.
All returns must be sent to the address stated on your invoice. In the event you have lost your invoice, please phone us or email us with our order number.
All refunds are made within 7 working days to the same payment method as the original order once the item has been received to our office. Should the business be closed for holidays, refunds will be issued soon after our re-opening date. You will be kept informed by email on the day the refund is processed.
In the case of exchanges, should you decide for a different item from the one originally purchased, the price difference will be either refunded or added to your original payment method.
All UK exchanges are shipped free of charge.