Shipping & Returns

SHIPPING COSTS

• UK one flat charge of £4.95 delivered by Royal Mail "Signed For". Small items like socks, some scarves, hats and children's wear benefit from a reduced rate :
     - £ 2 for socks
     - £ 3.50 for other small items
  However orders of multiple small items might bring the total delivery weight to our general flat fee of £4.95 calculated during checkout.
  All UK exchanges are shipped free of charge.
   
  Next Day Delivery: for an additional £ 6.30, you can opt for Royal Mail Next Day delivery if your order has been received between Monday and Thursday before 1pm UK time (working days). Click here for more details.
   
• International "Signed For": charged according to weight and destination. Cost is kept to the minimum and calculated at checkout.

We currently deliver worldwide at the exception of US and Canada. We are due to start delivering to the US/Canada MAY 2012.

DISPATCH TIME

Although our standard dispatch time is 2 to 3 working days, in reality we endeavour to post your orders as quickly as possible. All orders receive by 1pm are usually dispatched on the same day. Should this not be the case, the delivery time is stated when placing your order while choosing your item size.

All our items are sent with Royal Mail "Signed For" service. Should you not be available at the time of delivery, your postman will leave you a card with instructions to follow as to where to pick up your parcel.

On the date of dispatch, you will receive an email confirming all the details of your delivery. Your credit or debit card is only charged once your order has been completed and posted.

All shipments are subject to availability and credit card verification & security checks.

RETURNS

Although we aim to provide you with quality pictures and accurate clothing description and sizing to make your shopping experience as easy as possible, we perfectly understand that you may wish to return or exchange your purchase.

Should you wish to do so, you have 28 days from receipt of the goods. Reduced items & sale items must however be returned within 7 days of reception date. Items reduced with a voucher code are counted as normal items and benefit from a 28 days returns as long as the original price was not already reduced or on sale. If the item was already reduced before you used a voucher code, the 7 days return policy prevails.
Please make sure you read and follow the instructions below:

• Please contact us either via our contact form, our email address: or telephone +44(0) 1256 351 283 at your earliest opportunity of receiving the item with your order number. This allows us to be aware of your return, deal with you more efficiently and in cases of exchanges, to reserve the new item in question.


• All items must be unworn with original labels still attached on. Please do not remove these product tags while trying the item on or regretfully your request will be refused. All our tags are unpriced so ideal for items bought as gifts.
  In no circumstances, items soiled, stained and/or smelling of smoke, sweat, perfume or else or washed, or with original tags taken off will be accepted for refunds or exchanges.


• Please ensure that the item is returned in its original packaging, is adequately wrapped and sealed and is properly addressed.


• All items returned by you are at your own risk and we therefore strongly recommend you obtaining proof of postage and using a traceable and secure delivery agent e.g Signed For via Royal Mail as The Nautical Company cannot be responsible in the event your returned parcel goes missing in the post. We regret that any resulting shipping cost cannot be refunded.

All returns must be sent to the following address:
The Nautical Company
20 Eastrop Lane
Basingstoke, Hampshire
RG21 4AS
United Kingdom

All refunds are made within 20 days to the same payment method as the original order. You will be kept informed by email on the day the refund is processed.

In the case of exchanges, should you decide for a different item from the one originally purchased, the price difference will be either refunded or added to your original payment method.

All UK exchanges are shipped free of charge.